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Retail Manager- Services


This is a Full-time position in Montréal, QC posted July 28, 2017.


  • Responsible for the supervision and development of direct reports.
  • Manages the coordination and execution of services and maximizes department productivity.
  • Directly accountable for the hiring and onboarding process in their departments; including identifying and organizing hiring needs and involvement in interviewing, selecting and checking references.
  • In partnership with the General Manager, develops internal associate succession plan to support business growth.
  • Establishes and implements a process for ongoing training and coaching in the department.
  • Takes ownership to ensure Performance Development Reviews (PDR’s) are delivered in a timely manner and action plans are in place; follows up on development of associates.
  • Accountable to prepare Performance Reviews in the department and delegates to Supervisor as deemed appropriate.
  • Provides guidance and assistance to Services Supervisor when they are preparing Performance Reviews.
  • Accountable for performance management of direct reports including documentation.
  • Accountable for scheduling within their departments.
  • Monitors store-use merchandise on a regular basis.
  • Partners with Sales Manager and/or General Manager to analyze and actively work to control labour and expense costs in the department.
  • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.
  • Accountable to understand and communicate general company policies and provide guidance to staff as needed.
  • Uses all sources of communication to relay information (department meetings, white boards, bulletin boards, portal, email etc) and ensures associates understanding.
  • Identifies and communicates suggestions for improvements in all areas of business.
  • Manages and ensures execution of process excellence standards and initiatives.
  • Delegates responsibilities and holds others accountable to ensure the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained.
  • Promotes and maintains a safe working environment, follows all company protocols for safety and is required to take steps to rectify deficiencies.


  • Takes a lead role in managing loss prevention in the store and execution of prevention strategies.
  • Follows proper store opening and closing procedures, including alarm checks and security walks.
  • Manages all privacy policies and processes in the store to ensure compliance.
  • Proactively models and ensures team’s understanding of and adherence to all privacy policies and procedures.
  • Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures in order to reduce shrink.
  • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. As a keyholder, this position is required to verify bag checks.