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Sales Associate (Hour Passion)

Swatch

This is a Part-time position in Toronto, ON posted July 5, 2017.

HOUR PASSION – SALES ASSOCIATE

Hour Passion is a concept store belonging to the Swatch Group, the world’s largest watchmaker. Since its origin in 2004, it has been specialized in the watches and jewellery multi-brand retail. http://www.hourpassion.com

SUMMARY

As a Sales Associates, you will report to the store management team and will be responsible for achieving sales targets, providing optimum customer service and embodying the brand ambassador duties. You will maximize productivity through product knowledge, customer service and by assisting in meeting key store initiatives. You will possess the following Core Competencies: Customer Focus, Action Oriented, Peer Relationships, Creativity and Problem Solving, and Humility and Integrity.

RESPONSIBILITIES:

CUSTOMER SERVICE & SALES GENERATION

  • Provide prompt and courteous service while completing each transaction in a quick and efficient manner, minimizing delays to the customer.
  • Develop thorough knowledge of brand core and launch products to offer selection guidance to customers.
  • Strive to achieve sales targets.
  • Actively use selling techniques to influence multiple items per transaction (up-selling/cross-selling).
  • Meet and/or exceed Key Performance Indicator (KPI) goals (SPH, UPT, etc.).

OPERATIONS

  • Ensure Point-of-Sale (POS) transactions are processed accurately.
  • Assist with effective and timely processing of shipments (received/ transferred), re-pricing, re-tagging, stocking and replenishment according to guidelines.
  • Adhere to opening and closing procedures.
  • Comply with inventory control processes to prevent asset loss (shrink).
  • Follow directives from management and execute store merchandising standards.
  • Ensure all visual and housekeeping standards are met consistently.
  • Serve as a health and safety representative to ensure safety in the workplace; prevent accidents and report all incidents of unsafe conditions and/or practices in a timely manner.
  • Serves as a role model with respect to Swatch Group policies and procedures (i.e.: dress code, time keeping, shopping discounts, etc.).

VISUAL MERCHANDISING

  • Assist in the execution and maintenance of store merchandising standards.
  • Ensure all visual and housekeeping standards are met consistently.

OTHER

  • Maintain safety in the workplace; prevent accidents and report all incidents of unsafe conditions and/or practices in a timely manner.

REQUIREMENTS:

  • Must be legally authorized to work in Canada.
  • At least 1 year retail sales experience, preferably in luxury fashion and/or accessories.
  • Availability to work opening and closing shifts; flexible hours including weekends and holidays.
  • Strong communication skills (verbal & written), including strong relationship building skills.
  • Fluent communication skills in Mandarin is an asset.

Results oriented with a high level of energy and enthusiasm. Ability to communicate in a clear concise and understandable manner. Must be a self-starter who works well independently and in team environments.

EMPLOYMENT STATUS

Part-Time, up to 29 hours per week. Must maintain open availability to meet the needs of the business and may be required to work more than 29 hours a week, certain holidays and blackout dates.

WORKING CONDITIONS Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Must be legally authorized to work in Canada.

Skills Required

  • Education level: High school
  • Work experience (years): 0-2 years

Package

Salary: N/D