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Senior Customer Experience Specialist

Bentley Group

This is a Full-time position in Laval, QC posted November 17, 2018.

WHO ARE WE?

We are Bentley, born in Canada! We are here to make every journey better. We are on the move with you. Everyday.

Passionate, innovative, and experience driven, we are the everyday traveler’s go to destination!

With stores from coast to coast, Bentley is the largest retailer of luggage and travel accessories in Canada. Our success is rooted in creating customer-centric experiences and we are looking for passionate and talented people to join our team and help shape the future.

 

WHAT WILL YOU DO?

As Senior Customer Experience Specialist, your role is to deliver outstanding customer service to create an amazing experience for your travellers and give them peace of mind for their journey. You lead the training and development of your team and share your knowledge and expertise on all products in your store and on everything related to travel. You are a Brand Ambassador; you embody the Bentley vision and our values, so you take pride in sharing your expert product knowledge and your passion for travel to your customers and your team.

Does this sound like you? Take the next step in your journey.

JOIN US!
Send us your resume at joinus@bentleygroup.com

YOUR PROFILE

  • You have a minimum of 3 to 5 years of relevant retail experience;
  • You have proven skills in training and coaching;
  • You are passionate about travel;
  • You are customer focused;
  • You have strong interpersonal skills;
  • You can multi-task and work in a fast-paced environment;
  • You have excellent communication skills, both written and verbal;
  • You have excellent time-management and organizational skills;
  • You are available to work on days, evenings and week-ends.

Skills Required

  • Education level: High school
  • Work experience (years): 3-5 years

Package

Salary: N/D