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Analyst, Retailer Relations – Canadian Tire Corporation

Canadian Tire Financial Services

This is a Full-time position in Toronto, ON posted March 12, 2023.

Help us boldly shape retail in Canada Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922.

Our vision is to become the 1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people.

To reach our goal, we need the best talent to help us evolve and drive change across the business – and boldly help shape Canada’s retail industry.

As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

Responsible for analysis, reporting & the development and maintenance of database applications related to the Electric Vehicle Program.

This data and information will provide guidance and direction to the continued development of the EV program.

The position requires superior problem solving and analytical skills in continuously reviewing Customer Experience data to ensure that CTC is operating in a way that helps us to attain the goal of “Making life in Canada better” and “Providing Canadians fuel and energy solutions to go wherever life in Canada takes them” What you’ll do Implementing and Lead the CTC Customer Experience (CX) Program related to Electric Vehicles Program, helping us better understand our customers, improve performance & develop action plans to enhance the customer experience.

Work closely with our EV Partners, Host Site Dealers and locations, Contact Center internal stakeholders to manage the resolution of EV ‘calls’, engaging key stakeholders & ensuring timely follow up/closure to our customers’ concerns.

Identifies and alerts management to events with potential high business impact.

Develop a system of reporting data on, customer usage, trends, and patterns of customer experience, including dashboards, analyses, and various reports to inform management and appropriate functional partners of results.

Recommend and implement actions based on your analysis and interpretation of results.

Build a process for acquiring and reviewing customer survey data & conduct analysis to identify areas of opportunity, best practices, and trends.

Develop necessary action plans to improve on our key metric results & response rates.

Develop and foster strong relationships with internal stakeholders (Real-Estate, ESG, customer insights team, legal) in the management of partner deals.

Who you are Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in this rapidly evolving retail environment Action oriented, and comfortable taking calculated risks to better serve our customers and business Outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our entire business Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward What you bring Post-secondary education in Business or relevant discipline Advanced proficiency with Access (building databases, managing queries) and Excel (Macros, extensive use of pivot tables) and other related applications.

Strong knowledge in Office 356 tools – SharePoint, PowerBI, Power Automate Demonstrated experience in database/analytical tools, statistical analysis, performance monitoring, report writing/presentation development.

Ability to assess and evaluate impacts based on various scenarios to form fact based recommendations.

Strong Business Acumen and understanding of business operations 3 to 5 years of relevant work experience is required LI-GT1 Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers.

As one of the most trusted brands in Canada, our employees take pride in the work we do across the country.

It’s more than the iconic triangle that keeps our employees around.

From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart – these are some of the many reasons why Canadian Tire Corporation is one of Canada’s Best Managed Companies .

To learn more about this team and the Canadian Tire family of companies follow us on LinkedIn .

Canadian Tire is an equal opportunity employer.

We are committed to a diverse and inclusive workplace for all.

We recognize that our future success depends on the perspectives and contributions of all our employees their diverse backgrounds, abilities and experiences make our business stronger.

If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.