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Consultant, Production Application Support


This is a Contract position in St Catharines, ON posted April 28, 2021.

We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work.

Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit Job Description What You’ll Be Doing You’ll be joining CIBC’s Remote Banking and Shared Services group.

You will be responsible for providing analysis and second level support on client issues, technical issues, system/web site outages and questions from all Internal and External application by maintaining, prioritization and addressing to respective CIBC Technology groups and Vendors.

You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

How You’ll Succeed Production Support
– Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs.

Manage issue logs and Contact Centre requests.

Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.

Projects Support
– Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others.

Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards.

Investigate, analyze and provide recommendations on issues and system outages.

Analysis & Support: Evaluate ongoing activities and requests to ensure adherence to standards and processes.

Coordinate and/or execute implementation plans.

Troubleshooting Skills: Identify and resolve medium to large complex production problems.

Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.

Detail Oriented: You understand that success is in the details.

You notice things that others don’t.

Your critical thinking skills help to inform your decision making.

Who You Are You can demonstrate experience in: supporting Java applications, off-the-shelf vendor applications, Secure File transfer, and Batch scheduling.

You also have experience with defining, implementing changes to, and supporting a production application.

You have strong knowledge of: Agile and DevOps concepts, Middleware (JBoss & Weblogic), Linux, and Microsoft Windows.

You are familiar with the following: SQL and Oracle Databases, Autosys and Feedhub, and basic network troubleshooting.

You are familiar or have experience working with IBM Safer Payments software.

The successful candidate for this role may be on call at times, and required to be accessible 24/7.

You have a strong ability to use tools to get the job done more efficiently, whether it’s for automating deployments (e.g.

UrbanCode, Jenkins, Github, and Artifactory), application monitoring (e.g.

Splunk and Dynatrace), or team collaboration (e.g.

MS Teams, Confluence, and JIRA).

Y Your influence makes an impact.

You know that relationships and networks are essential to success.

You inspire outcomes by making yourself heard.

You’re driven by collective success.

You know that collaboration can transform a good idea into a great one.

You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

You give meaning to data.

You enjoy investigating complex problems, and making sense of information.

You’re confident in your ability to communicate detailed information in an impactful way.

Values matter to you.

You bring your real self to work and you live our values
– trust, teamwork, and accountability.

What CIBC Offers At CIBC, our people are our greatest asset.

You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well.

As part of our team, you will: Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home Connect :Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan What You Need to Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation during the application or interview process, please contact You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit Job Location Toronto-20 Dundas St.

W., 6th Employment Type Regular Weekly Hours 37.5