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Copywriter – Community Enablement Specialist (Askuity division)

Home Depot of Canada Inc.

This is a Contract position in Toronto, ON posted September 17, 2022.

Askuity is a Toronto-based retail analytics software company operating as an innovative new division within The Home Depot (THD). Askuity’s mission is to enable suppliers and merchants at The Home Depot to make profitable, data-driven decisions and drive real-time execution.

The Community Enablement Specialist – Copywriter will plan and develop scalable written content that will be utilized by all Customer Success Teams to on-board and continuously train users of the tools available in the Supplier Analytics Program. This role will also be responsible for measuring the success of implemented content and strategizing to optimize the user’s experience. The Community Enablement Specialist – Copywriter will drive product adoption by creating content that communicates the value of utilizing the Supplier Analytics Program for improved collaboration with THD Merchants.

Position Responsibilities

  • Contribute to the creation of a knowledge base of content that Suppliers and Merchants will access. This will include documentation, training videos, in-app communication, and webinars.
  • Help develop a content strategy that highlights the business objectives that the Supplier Analytics Program addresses and drives adoption of our tools.
  • Write topical learning and thought leadership content to drive product adoption and help users achieve associated business objectives.
  • Collaborate with Product, Supplier Engagement and Merchant Engagement teams to create video scripts, written articles, product release documentation, and newsletters.
  • Collaborate with the Support team to create training articles that minimize the number of tickets the team receives.

What You’ll Bring

  • Experience creating written content, including articles, guides, thought leadership, video scripts, and in-app messages.
  • Strong written communication skills; ability to synthesize complex topics and ideas and explain them in a coherent and understandable way to key stakeholders across different functions.
  • Proven ability to manage multiple projects simultaneously and meet strict deadlines
  • Experience working in a collaborative team environment and working with cross-functional teams.
  • A collaborative, creative and outside-of-the-box thinker, with an eye for the end-user experience, and who is open to developing innovative ideas.

What We Offer

  • Comprehensive benefits package including medical, dental, life insurance and more
  • Access to a top-up for both parental and maternity leave for up to 18 months
  • RRSP, DPSP, Success Sharing and/or Management Incentive Plan, stock purchase plan
  • Tuition, professional development, and health & wellness reimbursement
  • Work from home flexibility
  • 3 weeks of vacation plus 5 personal days to start