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Family Information Line Counsellor

Canadian Forces Morale and Welfare Services - CFMWS

This is a Contract position in Ottawa, ON posted January 13, 2022.


The Canadian Forces Morale and Welfare Services’ (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment. For more information on our organization, please visit


The Family Information Line Counsellor will plan, organize, and coordinate the operations and delivery of the Virtual MFRC. They will assess and review client needs and identify which program or service best responds to the client request and/or need. They will provide individual, couple, family counselling to Canadian Armed Forces (CAF) families and/or refers clients to alternate professional and community resources. They will provide crisis intervention to CAF members and their families as well as program consultation to CAF members, their families and military entities.


College diploma or certificate in Social Work, Sociology or a related field AND several years of experience in social services or in a related field


  • In researching, planning, organizing, and coordinating operations and delivery of information and counselling services
  • In applying policies, procedures, and regulations
  • In supportive counselling
  • In crisis intervention
  • In critical incident stress debrief procedures
  • In coordinating projects
  • In using various communication systems
  • In facilitating and monitoring social media sites
  • In planning and conducting presentations
  • In preparing reports
  • In building working rapport
  • In virtual programming
  • In the mental health industry, an asset


Bilingual Essential

Reading: Advanced Level

Writing: Functional Level

Oral: Advanced Level


Health Benefits: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Online learning opportunities and second language training.

Perks: Discounts through CF Appreciation.



  • The incumbent will be required to be available during daytime hours, evening hours and weekend shifts.
  • This position requires the incumbent to be available to cover absences and vacancies.
  • This position may require some travel.
  • Due to COVID-19, health and safety considerations are being taken and this position may be asked to remote/tele-work.
  • The selection process will be done virtually.


$64, 920 to $76, 410 per year.


14 March 2022


EMPLOYMENT EQUITY: CFMWS is strongly committed to building a skilled, diverse workforce reflective of Canadian society. We believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. As a result, we promote employment equity and encourage you to self-identify if you are a woman, an indigenous person, a person with a disability and/or a member of a visible minority group.