Front Desk Clerk

WHO WE ARE

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

THE ROLE

Under the supervision of Front Desk Supervisor, the Front Desk Clerk maintain an inventory of vacancies, reservations and room assignments. She/he register arriving guests and assign rooms. She/he answer enquiries regarding hotel services and registration, provide information about services available in the community and respond to guests’ complaints. She/he compile and check daily record sheets, guest accounts, receipts and vouchers. She/he operate a cash register, debit and credit card swipe system and electronic door key system, and present statements of charges to departing guests and receive payment.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

High School Diploma

Experience

Experience in hotel reservations systems

Experience in cash handling

Experience in phone systems

Experience in providing customer service

Client focus, organizational knowledge, communication, innovation, teamwork and leadership (our shared competencies).

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

LANGUAGE REQUIREMENTS

English Essential / Bilingual an asset

BENEFITS AVAILABLE

Health Benefits: Accidental Death and Dismemberment coverage.

Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Assistance Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts provided through CF One Member Appreciation.

OTHER INFORMATION

• Reliability Status security clearance mandatory
• The successful candidate must be able to work a combination of day, evening and weekend shifts

START DATE

June 5, 2028

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the communities in which we live. Accommodations are available to all candidates identifying a need during the selection process.