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Hudson Group: Full Time Retail Team Lead – Toronto Airport

Hudson Group

This is a Full-time position in Metropolitan Area Apt, ON posted November 16, 2021.

Located at Toronto Airport GROW With US Hudson is North America’s leading travel retailer.

For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

We couldn’t serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members.

We’re dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler’s Best Friend.

We strive to ensure we’re fulfilling our team members’ career potentials through training, skills-development, and career pathways as our team members grow and succeed both personally and professionally, so does Hudson.

What We Will Offer You: A 20% off Hudson Employee Discount A 50% off Hudson Food & Beverage Discount Parking and Transit reimbursement This Retail Operations Supervisor Job Is For You, If You Enjoy: Being responsible for managing the store and its shift team and for ensuring that the store provides the highest level of Customer Service possible.

Promoting quality customer service among staff by acting as a positive role model.

Being personally available to all customers to communicate and identify their needs and address their questions or concerns.

Working at Toronto Pearson International Airport Your Team is counting on you as a Retail Operations Supervisor to: Have open and flexible availability to work any shift on weekdays, weekends and holidays Work a Full-Time schedule Key Accountabilities: Maintain Feedback loop to the other departments with customer comment cards and employee opinion.

Maintain employee attitude and morale by recognizing outstanding performance and service, motivate, and develop staff.

Participate in the recruitment and selection of store associates.

Complete and deliver assigned associates annual performance reviews and complete monthly coaching and ongoing coaching and/or disciplinary conversations as required.

Preparation of weekly schedules, adjusting for absences and flight delays as required.

Verify staff positioning during the shift according to the shop activity, priority, coordinate holidays, and absences from the staff members.

Responsible for opening and closing the store and securing all assets.

Initiate contact with Loss Prevention Manager for all loss prevention incidents and concerns.

Ensure that store is in compliance with all Airport, Provincial and Federal employment laws/regulations.

Communicate necessary information at the beginning of shift, including targeted Sales, promotions and new products, company policies and procedures.

Organize and coordinate shift plans.

Track the daily sales, Identify if any issue in the shop affecting the weekly sales, and communicate it to the Terminal Manager or appropriate category manager.

Improve the Customer experience through excellent operation standards (cleaning, stocking, front facing etc.) ensuring correct pricing and checking expiry dates.

Supervise inventory counting at the end of shift, conduct staff bag checks.

Assists in preparation for full inventory count, lead the actual count ensuring that the staff and areas to be counted are prepared and ready for the count.

Oversee assigned category, including product RTV, price changes, merchandising standards, promotional changeovers, sets stock levels and communicates concerns to Planning and Replenishment analysts.

Implement marketing strategy, ensuring product supply and coordinates team.

Assume Terminal Managers responsibility in his/her absence.

Ensure all health & safety protocols are adhered to at all times.

Perform all other responsibilities as directed by the business or senior leadership team of which the team member is capable of performing.

Required Qualifications: 3 years of retail experience with at least 1 year in a supervisory role.

Strong Leadership Skills.

Demonstrated ability to build effective teams and motivate employees.

Understanding of basic retail concepts.

Strong working knowledge of all airport operations.

Demonstrates understanding of Company standards and practices related to retail operations, including cash and inventory control, markdown compliance, merchandise handling and shrink management.

Good Problem solving skills.

Ability to deal with stressful situation in a diplomatic and professional manner.

Open and flexible availability.

Preferred Qualifications: High School Diploma or equivalent Some of our company-offered benefits for you and your family include: Health & Well Being: Medical/Dental/Vision Insurance Paid Time Off Various Personal and Parental Leave Programs Universal Life Insurance Retirement Programs & Matching Employee Contributions: 401K & RRSP Employee Recognition & Anniversary Programs Training, Development, and Growth Opportunities Tuition Assistance & Scholarship Programs ” Depending on the location of the position, applicants must be currently authorized to work in the United States or Canada for any employer.” “Hudson is an Equal Opportunity Employer of all qualified individuals.

All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.” All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates.

If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.