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Manager, Golf Operations

Canadian Forces Morale and Welfare Services - CFMWS

This is a Contract position in Ottawa, ON posted January 13, 2022.


Since its inception, Hylands Golf Club has matured into a top-quality golf facility that offers a full range of services and amenities to its1200 members and their guests. A true jewel among Canadian Forces golf facilities, Hylands continues to host numerous regional, national and international events. As part of CFMWS, our mandate is to provide affordable golf to our local military personnel and their families.

The Canadian Forces Morale and Welfare Services’ (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.


Reporting directly to the General Manager, the Manager of Golf Operations will be responsible for the management and execution of all Golf Services including:

Promoting & Enhancing Member Satisfaction

Pro Shop Operation – Purchasing & selling top brands in hard and soft goods, inventory control, custom ordering, rental equipment, POS management, tee reservation system

Back Shop – Club storage, pull cart storage, power and pull cart management & rentals, club cleaning

Practice Facilities – Full service driving range, two practice holes

Club Repair

Golf Instruction

Corporate Events – Recruiting, planning, promotion & execution of high level events, tournaments and functions

Business Planning – Review current business strategies, recommending enhancements & efficiencies for viability and profitability of the Club, creating & adhering to annual operational budgets, performing necessary paperwork, work in concert with Human Resources and Accounting departments ensuring appropriate processes & procedures are followed & completed.


Education, Certifications and Licenses

College diploma or certificate in Business Management, Business Administration, or a related field AND several years of experience in golf course management or related field


High school diploma AND in-depth experience in golf course management, pro shop operations or in a related field


PGA of Canada “Class A” Golf Professional


  • In golf, pro shop or related business management
  • In merchandising
  • In applying policies, procedures, and regulations
  • In personnel administration
  • In budget administration
  • In using software for word processing, spreadsheets, presentations, databases, e-mail, and Internet browsing


  • Of golf club or pro shop operations
  • Of general business practices and theories
  • Of application of financial, administrative and operational controls
  • Of budget management
  • Of personnel management
  • Of applicable provincial and federal environmental laws and regulations
  • Of loss prevention
  • Of workplace health and safety practices

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.


Bilingual Essential

Reading: Advanced

Writing: Functional

Oral: Advanced


Health Benefits: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts through CFAppreciation.



  • Relocation benefits will not be provided.

Conditions of Employment:

  • Obtain and maintain a reliability clearance.
  • Language testing to meet job profile.
  • Due to COVID-19, health and safety considerations are being taken and the selection process will be done virtually.


March 1st 2022


CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the communities in which we live. Accommodations are available to all candidates identifying a need during all or any parts of the selection process.


Salary: 64920-76410