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Military Family Services Program Coordinator

Canadian Forces Morale and Welfare Services - CFMWS

This is a Contract position in Trenton, ON posted November 19, 2023.


CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.


The Military Family Services Program Coordinator will assist families with relocation and settlement, assess clients’ situations to provide information, assistance, coaching, emotional support and/or referral as well as act as a community service Subject Matter Expert (SME) for families with intricate needs, working in collaboration with the CAF, local community agencies and external partnership agencies to ensure families receive the required supports.

The Military Family Services Program Coordinator will perform outreach/warm-line calls to CAF family members, as required as well as support self-help group development through facilitation, presentations and/or information sharing, engaging clinical support, as required.


Education, Certifications and Licenses

College Diploma in Social Services, Mental Health, Human Services, or a related field.


Several years of experience in direct community service delivery.


In working with a cross-section of the community
In conducting client needs assessments and life coaching
In developing and delivering information sessions
In establishing, sustaining and fostering a network of community contacts and partnerships
In preparing and implementing multi-media social marketing campaigns
In creating visual aids and marketing support material
In data entry, record-keeping and retrieval techniques
In organizing, implementing and evaluating programs
In applying policies, procedures and regulations
In developing and facilitating self-help and support groups
In providing emotional support
In client case management
In budget administration

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.


English Essential, Bilingual an asset

Reading: Advanced

Writing: Functional

Oral: Advanced


Health Benefits: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.
Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
Retirement Planning: Group Savings Plans.
Learning and Development: Online learning opportunities and second language training
Perks: Discounts through CF Appreciation.



Enhanced Reliability Clearance.
Secret Security Clearance required.
This is an on-site position with an assigned work location.
The selection process will be done in person.
Willingness to work evenings and weekends.


December 11, 2023


CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.


Salary: 71690-84380