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Online Experience Analyst

Home Depot of Canada Inc.

This is a Contract position in Toronto, ON posted September 15, 2022.

The Position:

At The Home Depot Canada, we are actively committed to providing a best-in-class customer experience both in-store and online; and are constantly on the lookout for top-tier talent that will help us achieve our goals. As a leader in the home improvement industry, we understand that Digital is crucial to the overall customer journey, so over the past few years, our e-commerce team has grown rapidly in order to build and maintain a world-class user experience.

Here’s where you come in! We are seeking an Online Experience (UX) Analyst that will manage our on-site search and product listing page portfolio, optimizing it to meet the ever-growing needs of our users. Reporting to the Online Experience (UX) Manager, you will be conducting research, analyzing/interpreting data to make recommendations and managing their implementation from beginning-to-end. You will also do competitive and industry benchmarking, identifying new opportunities for improvement. For this role, the successful candidate must always have the customer in mind and enjoy a fast-paced environment that requires them to juggle competing demands on a daily basis.

If you enjoy a fun, exciting environment, meeting new people and working with multiple teams on a variety of projects, then we’d love to hear from you!

Responsibilities:

  • Analyse and interpret multiple sets of data, using a variety of tools, to garner insights and identify areas of improvement
  • Examine key competitors and best-in class online retailers to identify new areas of opportunity and understand emerging trends
  • Recommend & analyse A/B and user test results and convert those learnings into action items
  • Ensure timely completion of weekly implementations while maintaining high quality and accuracy standards
  • Build recommendations and strategies to present them to cross-functional groups
  • Work with BAs and product managers to clarify requirements and launch new site functionality or improve existing
  • Act as a subject matter expert on on-site search within the organization
  • Reduce friction and improve the path to product for our customers
Experience / Knowledge Required:
  • Internal Candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets expectation, Consistently demonstrates).
  • Bachelor’s or equivalent degree in any of the following: Statistics, Economics, Computer Science, Engineering or Math
  • Previous experience as an analyst an asset
  • Previous experience working with Adobe Omniture or Adhoc an asset
  • Strong excel skills and an aptitude for data analysis
  • Strong technical skills
  • The ability to develop insights and take action
  • Self-starter and results oriented
  • Strong organizational skills with the ability to manage multiple projects at once and competing requests
  • Collaborative & strong ability to build positive relationships with cross departmental teams
  • Strong attention to detail
  • High comfort level working in a fast paced environment
  • Years of Relevant Work Experience: 2 to 3