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Pro Shop Attendant at Hylands Golf Club

Canadian Forces Morale and Welfare Services - CFMWS

This is a Contract position in Ottawa, ON posted March 9, 2023.


The Canadian Forces Morale and Welfare Services’ (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.


Since its inception, Hylands Golf Club has matured into a top-quality golf facility that offers a full range of services and amenities to its 1200 members and their guests. A true jewel among Canadian Forces golf facilities, Hylands continues to host numerous regional, national and international events. As part of CFMWS, our mandate is to provide affordable golf to our local military personnel and their families.

Under the supervisor of the Manager Golf and Operations, the pro shop attendant is the first point of contact in the Golf Professional Shop. The Pro Shop offers course members a variety of merchandise available for sale from clothing, accessories and golf equipment.

The pro shop attendant will greet customers, respond to enquiries, provide information on merchandise and advise customers of golf course conditions and general rules and regulations. The incumbent will be responsible for booking tee times, conducting sales transactions, cash handling and deposits of all funds for daily green fees, equipment rentals and Pro Shop Merchandise.

The pro shop attendant washes range balls, ensures sufficient buckets are available for next day’s use, cleans golf clubs, and places them in registered storage. The incumbent will also distribute golf clubs to registered users, as requested, assist customers with carrying or loading of golf bags, signs out rental equipment and explains borrowing procedures. The pro shop attendant prepares golf carts by cleaning, fueling and inspecting for deficiencies.

This is a role where everyone works as one team to provide the best customer experience for our members and contributes to creating a positive workplace. If you thrive in a customer focused environment, enjoying working in a team – this opportunity is for you!


Education, Certifications and Licenses

High school diploma AND some years’ experience in a related field


In merchandising, marketing and display set-up
In using a Point of Sale (POS) system
In using general office equipment
In cash handling


Of golf course operations
Of inventory control procedures
Of retail operations
Of health and safety practices
Of Workplace Hazardous Materials Information System (WHMIS)

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.


English or French Essential, Bilingual an asset

Reading: None

Writing: None

Oral: Functional


Health Benefits: Accidental Death and Dismemberment coverage.

Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Assistance Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts provided through CFAppreciation.


This unionized position is open to all interested parties. Preference will be granted in accordance with the Collective Agreement for the UFCW local 175 bargaining unit at CFSG Ottawa-Gatineau.

Conditions of Employment:

  • Seasonal Part Time
  • Must be available days, evenings and weekends.
  • The anticipated Term of this position is: April – November
  • Hours of Work: 13 – 27 hours per week
  • Multiple positions available

Hylands Golf Club Job Fair

You are invited to the Hylands Job Fair. This is a great opportunity to connect with a CFMWS recruiter, meet the Hylands Team and interview for various positions available at the Hylands Golf Club.

When: Friday 17 March 2023 10am – 4pm and Saturday 18 March 2023 10am – 3pm

Where: 2101 Alert Road, Ottawa, ON


25 April 2023


CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the communities in which we live. Accommodations are available to all candidates identifying a need during all or any parts of the selection process.


Salary: 15.82-16.64