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PSP – Customer Service Attendant

Canadian Forces Morale and Welfare Services - CFMWS

This is a Contract position in Ottawa, ON posted March 11, 2023.


CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.


The Customer Service Attendant plays an important role by providing information on the services and facilities that the PSP Recreation department offers to our military members and their families.

Our services are tailored to help families with the challenges they may face due to military life and make the mostof everyday activities such as going to the playground or gym. We believe that when members of the CanadianArmed Forces are able to take good care of themselves and their families, they can do better both at home andat work. Whether families need to sign the kids up for swimming lessons, improve their fitness, make friends in anew community, our services are here to help.

As a Customer Service Attendant each day will be different as you manage access to the facility, answercustomer inquiries and oversee services such as membership sales while maintaining a cash float and providingdaily sales reports. You will book facilities and programs, controlling the use of sports and recreation equipment while providing guidance to customers on the operation of the equipment, performing minor maintenance whenrequired and help ensure the cleanliness of the equipment and facility.

We are looking for dynamic, independent and motivated individuals to join our team, helping us ensure

recreation is all about fun!


Education, Certifications and Licenses

High School Diploma

Current CPR and Standard First Aid certification

HIGH FIVE Principles of Healthy Child Development or HIGH FIVE Sport.

HIGH FIVE Healthy Minds for Healthy Children


In cash handling

In office administration

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership


Bilingual Essential

Reading: Functional

Writing: Functional

Oral: Functional


Work Life Balance: Vacation pay.

Retirement Planning: Group Savings Plans.

Learning and Development: Free second language training.


  • Criminal Record Check for the Vulnerable Sector – must be valid within the last six (6) months
  • Language testing to meet job profile.
  • Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

This unionized position is open to all interested parties. Preference will be granted in accordance with the Collective Agreement for the UFCW local 175 bargaining unit at CFSG Ottawa-Gatineau.


1 March 2023


CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the communities in which we live. Accommodations are available to all candidates identifying a need during all or any parts of the selection process.


Salary: 15.96-19.21