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Retail Store Sales Associate

Dogfather & Co

This is a Contract position in Vaughan, ON posted December 2, 2022.

We are seeking an energetic, dependable retail sales associate to join our growing team.

We are a busy upscale dog boutique and salon with two locations in Toronto.

Our ideal candidate is an animal lover who has prior experience in customer service.

You will directly assist customers, process transactions, help merchandise the sales floor, answer phone calls, and play a vital role in making our retail experience a positive one.

Top-notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in a fast-paced environment.

Responsibilities Welcome and greet customers as they enter the store Offer help and provide direct assistance to customers Experience with dogs is an asset but is not required Provide in-depth product knowledge, including features, benefits, and overall value Answer customer questions and concerns Attend to unique and individual shopping needs of each customer Cross-sell and encourage beneficial product add-ons Upsell when appropriate; promote current sales, promotions, coupon deals, etc.

Process purchases, returns, and exchanges Handle customer complaints in a calm and professional manner Report anything unusual or any major incidents to management Help organize back stock and perform inventory counts Process newly received shipments Organize and replenish front stock and help merchandise store Maintain a clean and tidy work and retail space Be enthusiastic and informative about all products Help create a positive environment for customers to shop and buy Take direction from and report to assigned supervisor Work as a team to achieve sales goals Qualifications High school diploma or GED equivalent preferred Previous retail, sales and/or hospitality experience a major plus Computer literate; familiarity using POS and appointment booking systems Extremely personable, positive, and approachable Fantastic customer service skills Comfortable standing for long periods of time; can lift up to 30 pounds Able to work various shifts, including weekends and holidays