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Sr. Manager, Application Services


This is a Contract position in Pickering, ON posted June 4, 2021.

We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work.

Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit Job Description What You’ll Be Doing Reporting to the Director, Application Services you will be a key member of the team, leading and delivering Frontline Tools & Enablement engagements for the assigned portfolios.

You will provide tactical insight, consultation and support multiple Channels that help the sales growth.

The Senior Manager, Application Services also works closely with the cross functional Teams and all of CIBC Enterprise (IT, Security and Risk Management and other cross-functional departments) to ensure proper infrastructure, privacy and technological requirements are met.

How You’ll Succeed Strategic Thinking Approach
– Take a holistic view to all tasks You drive, manage and execute the key strategy initiatives & program sustainment for CIBC through all channels while supporting the business goals, objectives and KPIs.

You have a keen ability to provide insights, recommendations and Banking Center strategic direction based on CIBC’s vision, business needs and objectives (KPIs), industry trends, competitive landscape and metrics insights.

You have the ability to pull metrics reporting and provide strategic insights to improve and enhance the implementations of key initiatives Team Player and Leadership
– Accountable for day-to-day operations of several Branch applications Manage Production incidents, to include tracking & resolution of all types of escalations: Support inquiries for Frontline, NSL, NSS, Risk, Privacy Office, Retail Ops, Digital & Back-end systems.

Provide Business support for Branch applications on weekends Participate & support Business/Enterprise Incident Management Support all changes deployed into Production
– Projects, Releases, Patches & Operational Changes Support urgent requests related to Business functions, and work directly with Users on resolution & communication Provide a governance role across multiple applications and identify areas of improvement, then facilitate discussions with various internal teams for strategic alignment Business Acumen and Relationship Building
– Forge strong relationships with CIBC’s various teams, by working with the business and internal partners, owning the end to end programs to deliver key capabilities, with a strong understanding of the client needs and experiences across all channels .

You are a great communicator, with the ability to synthesize complex analysis, findings and recommendations, then package key messages for Senior Executives.

You have a proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization and you’re a self-starter, with the ability to deal with ambiguity and develop processes and governance from the ground up.

Who You Are You’re digitally savvy.

You seek out innovative solutions and embrace evolving technologies.

You can easily adapt to new tools and trends.

Your influence makes an impact.

You know that relationships and networks are essential to success.

You inspire outcomes by making yourself heard.

You act like an owner.

You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.

You look beyond the moment.

You make decisions and take actions that will make a difference today and tomorrow.

You proactively seek new solutions to overcome all obstacles.

What CIBC Offers At CIBC, our people are our greatest asset.

You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well.

As part of our team, you will: Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan What You Need to Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation during the application or interview process, please contact You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit Job Location 130 Adelaide St W 4th Fl Employment Type Regular Weekly Hours 37.5