Travel and Recreation Coordinator/Supervisor – Deployment Support

WHO WE ARE

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

THE ROLE

Coordinator:

As a Travel and Recreation Coordinator, you are part of an enthusiastic team of adventurous individuals who enjoy travel, meaningful employment, and contributing in a team-based environment. Excited by the opportunity to deploy as a civilian among our CAF personnel abroad, you are a team player with a roll-up-your-sleeves attitude in a fast-paced setting. You are able to adapt to new challenges in an ever-changing dynamic environment, where an unconventional workweek is commonplace.

Supervisor:

Working in a team setting, you will be contributing at the forefront of supporting Canada’s military abroad. You will be coordinating one of the most exciting parts of any deployment – Vacation. You will oversee the Home Leave Travel Assistance (HLTA) program and services. You will coordinate travel to reunite CAF members with family at home or to an approved destination abroad for the duration of their vacation. You will conduct briefings; provide advice and guidance while ensuring policy is being followed.

The Supervisor oversees the Travel department that coordinates the Home Leave Travel Assistance (HLTA). They support and lead a team of Coordinators towards delivering exceptional service for the CAF members, while ensuring policies and procedures are being followed. They are responsible for managing the staff schedules, performance management, and overall management of the department.

In addition, you play an important role in enhancing the morale of CAF members by planning recreational activities, outings and events. Keeping CAF members energized ensures they are mentally and physically ready to sustain the rigours of operations, and live healthy balanced lives. You will be able to use your creativity in finding innovating ways to help pass leisurely time and will occasionally be able to accompany CAF members for the activity.

For more information: CFMWS Careers | CFMWS

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

College diploma or certificate in Travel and Tourism, or a related field

(OR A demonstrated equivalent combination of education, training and/or experience. This includes but not limited to demonstrated military, education, training or experience.)

Current CPR and Basic First Aid qualifications

Canadian citizenship

Must have a valid Canadian passport

Possess a valid Canadian driver’s license

Experience

In coordinating and planning recreational activities, travel and accommodation

In conducting presentation

In and applying policies, procedures and regulations

In providing recommendation regarding tourist attractions, foreign currency, customs, language, and travel safety

In providing recreational information to clients

In providing travel information to clients regarding destinations, transportation and accommodation

In office practices and protocol

In scheduling, organizing and overseeing activities for program development and delivery

Additional Supervisor Experience

In supervising and planning for services such as travel and accommodation

In personnel administration

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

LANGUAGE REQUIREMENTS

English Essential / French Essential / Bilingual an asset

Reading: Functional

Writing: Functional

Oral: Functional

BENEFITS AVAILABLE

Health Benefits: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Monthly tax-free allowances in addition to your salary (Allowance rates are based on mission/location).
Possibility of Home Leave Travel Allowance (Paid leave dependent on 6-month deployment).
Accommodations and meals provided for duration of deployment.

OTHER INFORMATION

The successful candidates will be invited to participate in a multi-day paid training and selection session scheduled for September 9 to 17 where you will learn more in-depth about the day-to-day expectations, technical work-related training, as well as a basic understanding of military practices and procedures. This will give you an opportunity to learn more about our organization as well as interact with like-minded people that may be deploying with you. Your completion of the training session will be valid for 2 years.

Conditions of Employment:

• Completion of a health, dental and psychosocial assessment;
• A successful candidate would complete a background check. Internals must maintain their Enhanced Reliability status;
• Willingness to work a non-conventional workweek (e.g. 56hrs per week/weekends);
• Position requires walking, heavy lifting, carrying, pulling and/or pushing (i.e. 50 lbs/ 23 kg or more);
• Accommodations: restricted to shared living quarters on camp, privacy is limited.

In order to be considered for deployment, internal employees of CFMWS must include:

• Resume
• Cover Letter indicating the reason why they want to deploy
• A letter or email of support from their Senior Manager (or equivalent). This letter is to include supporting the attendance of training and a future deployment. This letter must be included with your cover letter as one document for upload.

External Candidates must include:

• Resume
• Cover Letter indicating the reason why they want to deploy.

Failure to complete this selection criteria will result in your application being refused.

START DATE AND LOCATION

Deployment start dates may take place within the next 2 years.
Deployment contracts are 6 month terms.

DEPLOYMENT SUPPORT:

CFMWS has been delivering morale and welfare programs to deployed CAF members since 2000 in the area of fitness, sports and recreation. We also assist with other amenities and support including travel assistance, messes, retail and barber services to make time away on deployment easier for CAF members.

THE LOCATION:
Latvia:

Operation (Op) REASSURANCE refers to the military activities undertaken by CAF to support North Atlantic Treaty Organization (NATO) assurance and deterrence measures in Central and Eastern Europe. The CAF lead and participate in international exercises and are in Latvia as part of NATO, aimed at capacity building with partner nations and Latvia. The local currency is Euro (€) and official language is Latvian (Unofficial: Russian). Weather is comparable to Western Canada, warm summers with extended daylight (peak avg 22˚C), and cold rainy winters with limited daylight (low avg 1˚C). Wi-Fi is available on the base.

Kuwait:

Op IMPACT is the CAFs involvement in the Middle East Stabilization Force (MESF) working against the Islamic State of Iraq and the Levant (ISIL) in the Republic of Iraq and Syria. Op IMPACT involves air operations, providing training and assistance to Iraqi security forces, building capabilities of regional forces and supporting the coalition with highly skilled personnel. The local currency is the Kuwaiti Dinar and the official language is Arabic (English widely understood). Kuwait is a Muslim country with local customs, traditions, laws, and religion to be respected at all times. Weather is very hot and dry (peak avg 43˚C) during the summer (Apr-Oct) but cooler and more pleasant the rest of the year. Wi-Fi is available on the base.

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the communities in which we live. Accommodations are available to all candidates identifying a need during the selection process.